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NOTE: Content depends on device type and Operating SystemĬategories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more When the website support page opens, Select (as available) a Category > Topic > Subtopic Learn about your Printer - Solve Problems HP Printer Home Page - References and Resources
True - it is possible you are running an unsupported OS / version for which there are not HP drivers. Open Category Software and Drivers > Select / Change the Operating System and version. > Full Feature Software - Web Pack Installation Package - Information - Download HP OfficeJet Pro 6968 All-in-One Printer Business PCs, Workstations and Point of Sale SystemsĪn available software installation package for the printer depends on a supported Operating System / version.įor example - this install Web Pack supports Windows 7 through Windows 11:.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.We are a world community of HP enthusiasts dedicated to supporting HP technology.Ĭlick Thumbs Up on a post to say Thank You!Īnswered? Click post " Accept as Solution"to help others find it. Thank you for participating in the HP Community Forum. You must only install HP Print and Scan Doctor, find your printer with problems and solve your troubles in just a few minutes. Regardless of all else, you should be able to complete the download. Regardless, the download itself (when downloaded from the printer diagnostics website) should work. I have no way to test this - I am not any longer running Windows 7 on any of our machines. The version of Windows you are running may influence which version of the Doctor package downloads, though I am not aware that Windows 7 uses a different Doctor program than the one used in Windows 10. Save the installation file to your computer > Double-Click on the file to extract and run the program. I tested (downloaded the most recent version of the Doctor) on and the version in the downloaded package (at this writing) is 5.0.4 (and not 5.2.x).Īnswer "yes" to the question about whether your printer is having issues to invoke the download action. Business PCs, Workstations and Point of Sale Systems.
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